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Chiropractic Life

GENERAL DATA PROTECTION REGULATION (GDPR)

Due to changes in Data Protection Regulations, Chiropractic Life is making you aware of how we handle and keep your personal details safe and private.

We want you to be confident that we are treating your personal data responsibly, and we do everything we can to ensure that the only people who can access that data have a genuine need to do so.

Who Are We

We are Chiropractic Life Ltd of 90 Scott Street, Perth, PH2 8JW.
Telephone number 01738 633811,
Email address gdpr@chiro-life.co.uk

The Personal Data we process and what we do with it

As a new patient you will complete a number of forms with your personal and health details. The contents of the forms will include; name, address, telephone number, email address, date of birth, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is the contract made when you request treatment and we agree to provide that care.

For the health information, we also have a legitimate interest i.e. the provision of health-related services as a chiropractic clinic. You can, of course refuse to provide this information, but if you were to do that we would not be able to provide treatment.

It is important to us that we can contact you to confirm your appointments with us or to give you updates related to your chiropractic care. In this case this is in your legitimate interest for us to do so.

Provided we have your consent, we may send you newsletters containing general health information in the form of articles or advice. You may withdraw this consent at any time – just let us know.
In addition, we will only examine or treat you with your explicit consent.

Where third parties are used by us to store your personal data, we ensure they are compliant with the data protection law.

Any records which are stored electronically (in the cloud) or on our office computers are password protected & comply with the General Data Protection Regulations. Your paper records are held securely within the clinic.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • Our chiropractors in order that they can provide you with treatment.
  • Our massage therapists if appropriate for your treatment
  • Our personal trainers if appropriate for your treatment.
  • Our reception staff in the course of their duties, including organisation of appointments and reminders.
  • We use Chiro Touch to manage our patient database & appointment diary. Any information they store is held in compliance with the General Data Protection Regulations.

Retaining your Personal Data

While you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have been discharged, we have a legal obligation to retain your personal data for a minimum of 8 years (or to age 25 if this is longer). After this period, you can ask us to delete this information if you wish. Limited information will be retained within our accounts systems indefinitely to maintain the integrity of the data.

Your Rights

As we process your personal data, you have certain rights. These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

You may request a copy of your data at any time. Please make such a request in writing or by email to the address shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity, so we may ask to see your passport, driving license and/or a recent utility bill.

If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic directly and any necessary corrections to your data will be made promptly.

If you believe we should erase your data, please contact the clinic at the address given above.

If you wish us to stop storing or using your data, please contact the clinic at the address given above.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights & freedoms, we will contact you without delay. We will give you the contact details of the person who is dealing with the breach, explain the nature of the breach and the steps we are taking to deal with it.

Should you wish to complain

You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.


Chiropractic Life GDPR| 01738 633811